Customer Feedback

Route customer feedback
by business impact

AI-powered sentiment analysis enriched with MRR and churn risk data automatically escalates high-impact issues to the right team — before customers churn.

Get Started — $21/mo

AI Sentiment Analysis

Classifies feedback tone and urgency in real time via webhook or API.

Customer Enrichment

Pulls MRR, churn risk, and tier data to weight every piece of feedback.

Smart Routing

Sends Slack or email alerts to the right team based on configurable rules.

Single Plan

$21/mo

Everything included. Cancel anytime.

  • ✓Unlimited feedback ingestion
  • ✓AI sentiment + priority scoring
  • ✓MRR & churn risk enrichment
  • ✓Slack & email routing
  • ✓Routing rules dashboard
  • ✓Analytics & reporting
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Frequently Asked Questions

How does feedback get into the system?

You can push feedback via a REST API endpoint or configure a webhook from your existing support tools like Intercom, Zendesk, or a custom form.

How is business impact calculated?

Each feedback item is scored using AI sentiment combined with customer data you provide — MRR, churn risk score, and account tier — to produce a weighted priority.

Can I customize routing rules?

Yes. The dashboard lets you define rules by priority threshold, customer segment, or keyword to route to specific Slack channels or email addresses.